Mohseni Mehr, K. , Niki Esfahlan, H. and Aali, S. (2023) “Determining the Dimensions of Service Quality Redundancy in Banking”, Management Strategies and Engineering Sciences, 5(4), pp. 78–85. Available at: http://msesj.com:8092/index.php/mses/article/view/142 (Accessed: 22 October 2025).