Developing a Customer Confusion Management Model Based on the Internet of Things in the Banking Industry. Management Strategies and Engineering Sciences, [S. l.], v. 6, n. 4, p. 96–105, 2024. DOI: 10.61838/msesj.6.4.10. Disponível em: https://msesj.com/index.php/mses/article/view/127.. Acesso em: 26 apr. 2025.