Extracting a Model of Shared Value Creation Based on Electronic Services (Case Study: Semnan Province Electricity Distribution Company)

Javad  Farahzad; Soheila Khishtandar; Qholamreza  Rezaei

Authors

Javad Farahzad Ph.D. Candidate, Department of Industrial Management, Qa.C., Islamic Azad University, Qazvin, Iran Author https://orcid.org/0009-0003-9068-6033
Soheila Khishtandar Department of Industrial Management, Qa.C., Islamic Azad University, Qazvin, Iran Corresponding author https://orcid.org/0000-0002-7876-7290
Qholamreza Rezaei Department of Economics, Qa.C., Islamic Azad University, Qazvin, Iran Author https://orcid.org/0009-0007-5840-8833

Keywords:

value creation, electronic services, Semnan Province Electricity Distribution Company, Delphi.

Abstract

Government agencies are investing in the electronic delivery of services within their internal administrative processes. Organizations are increasingly using shared value creation approaches and involving various types of stakeholders in these transformative processes to enhance service quality and create public value. Accordingly, the present study aims to identify the indicators of a shared value creation model based on electronic services in Semnan Province Electricity Distribution Company. In terms of purpose, this research is applied-developmental. First, by studying and reviewing previous models of shared value creation based on electronic services and conducting interviews with experts, 144 attributes were extracted within 25 categories. Then, the Delphi process was conducted in four rounds, and consensus was achieved after the fourth round. In this study, after reviewing the theoretical literature of the research, examining existing models, and applying the Delphi method, 98 attributes within 25 main categories were identified for the model of indicators affecting shared value creation based on electronic services. The findings of the study presented a comprehensive model for shared value creation based on electronic services in Semnan Province Electricity Distribution Company, which can be used by managers and researchers in this field.

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